Znuny OTRS CVEs : CVE-2024-32491, CVE-2024-32492, CVE-2024-32493

In this post I detail two critical security flaws I discovered last year in the Znuny / OTRS ticket-ing system: a path-traversal file-upload bug that can be leveraged for remote code execution, and a Second Order SQL injection in the draft-form cleanup routine. The write-up walks through root cause analysis, step-by-step PoCs, impact, official patches, and mitigation tips for administrators who are still running unpatched instances.

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